Refund Policy
Transparent refund guidelines for subscriptions, virtual gems, and digital purchases on Wify.
1Digital Products Overview
Wify delivers immediate access to digital companion interactions, AI model inference, and synthetic media. Because digital items are accessible immediately upon purchase, refund eligibility depends on whether digital services or virtual gems have been consumed.
2Subscription Refund Terms & Cancellation
- Subscription Cancellation: You can cancel your Wify Premium subscription at any time via your Profile Settings. Upon cancellation, your subscription remains active until the end of your current paid billing period.
- Initial 14-Day Guarantee: If you purchased a recurring subscription and have not utilized premium messaging or gem bonuses, you are eligible for a full refund within 14 days of your initial purchase.
- Automatic Renewals: Renewal charges after the initial billing period are non-refundable once processed, unless required by local mandatory consumer protection laws.
3Virtual Gems & In-App Items
- Unused Gem Packs: Unspent Gem packages are eligible for a full refund within 14 days of purchase.
- Spent Gems & Photos: Gems that have already been spent to unlock photos, story highlights, or trigger camera image generation are non-refundable.
4Billing Errors & Duplicate Charges
If you experience duplicate billing, accidental duplicate transactions, or system downtime preventing service delivery, our billing desk will immediately issue a full refund or credit your account upon verification.
5How to Request a Refund
- Send an email to our dedicated financial desk at billing@wify.app.
- Include your registered Wify account email address and transaction order ID / receipt.
- Briefly describe the reason for your refund request.
Refund Processing Timeline
Approved refunds are returned to your original payment method (Credit Card, Apple Pay, Google Pay) within 5 to 10 business days, depending on your card issuer.
Billing Desk Contact
For billing inquiries or subscription support, reach our financial desk directly at billing@wify.app. We respond within 24 business hours.